FAQs

1. Q:

   💊 My dog license is ready — when can I pick it up?

   A:

   Anytime during our business hours (09:00–19:00). We’ll notify you once it’s ready.

2. Q:

   💊 What if I don’t collect it within 7 days?

   A:

   Items may be released without notice or incur storage charges depending on the item type.

3. Q:

   💊 How long will you hold my pet’s prescription food or medication?

   A:

   We hold meds and food for 7 days. Please visit Mon–Sun, 09:00–19:00 to collect.