🚗 What are your opening hours?

We’re open 24 hours a day for emergencies and regular appointments.

✈️ Can you issue travel documents or health certificates?

Only if you're using a licensed pet relocation agent . We offer health checks and rabies testing , but we don’t sign/submit export documents ourselves.

🩺 My pet has an ultrasound tomorrow — any prep?

Fast for 12 hours before the appointment No water 4 hours before Cancel/reschedule at least 24 hours ahead for full refund

🩺 What should I do before my pet’s surgery?

No food after midnight before the procedure No water 4 hours prior to admission Sign the consent form (sent via email) Cancel/reschedule at least 48 hours ahead to retain your deposit

✂️ How much does it cost?

Pre-op Check-up: $370 Prepayment Deposit: $1000 (deducted on surgery day) Male dog: 0–10kg $1980 / 10–20kg $2520 / 20–30kg $3040 Female dog: 0–10kg $3160 / 10–20kg $3440 / 20–30kg $4160 Male cat: $1340 | Female cat: $2260 Blood test: $990 (optional, based on vet advice) On-heat surcharge: +~$500 Prices are estimates and confirmed at pre-op check.

✂️ How do I book?

A pre-op check-up is required 14 days before the surgery.

✂️ When do you offer desex surgery?

Everyday. Drop-off time: 8:30–9:00am .

🧪 I missed a call about my pet’s report. What should I do?

Please call us back at 2915 3999 during opening hours. We may also leave you a WhatsApp message reminder.

💊 My dog license is ready — when can I pick it up?

Anytime during our business hours (09:00–19:00). We’ll notify you once it’s ready.

💊 What if I don’t collect it within 7 days?

Items may be released without notice or incur storage charges depending on the item type.

💊 How long will you hold my pet’s prescription food or medication?

We hold meds and food for 7 days . Please visit Mon–Sun, 09:00–19:00 to collect.

We accept walk-ins but prioritize confirmed appointments. Emergency cases are handled urgently.

🕐 What happens if I’m late?

After 15 minutes, we may charge a $100 admin fee or need to reschedule . Same-day appointments after a delay are not guaranteed and depend on vet availability. Preferred vets may not be available.

🕐 What’s the cancellation/no-show policy?

Please cancel at least 4 hours before the appointment. Failing to do so, or no-showing, will require a $100 deposit for next bookings.

🕐 How do I confirm my appointment?

Click the registration link we sent via WhatsApp to confirm. We only hold the slot for 15 minutes .

East Island 24hr Animal Hospital

We Can Help

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Our Team

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Dr. David Quach

Medical Director

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Dr. Alex Tong

Veterinary Surgeon

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Dr. Carol Leung

Senior Veterinary Surgeon

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Dr. Jenny Chan

Senior Veterinary Surgeon

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Dr. Johnny Kwong

Veterinary Surgeon

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Dr. Martin Li

Senior Veterinary Surgeon

Pet Parent’s Endorsement

Case Study

FAQs

EIAH APPOINTMENTS DESURGERY (NEUTERING) PICKUPS SURGERY and ULTRASOUND PREP VISIT INFO LAB and MEDICAL REPORTS PET EXPORT AND TRAVEL

Q:

🚗 What are your opening hours?

A:

We’re open 24 hours a day for emergencies and regular appointments.
Q:

🚗 Where can I park nearby?
A:
- Park Option 1
- Park Option 2
Q:

✈️ Can you issue travel documents or health certificates?

A:

Only if you're using a licensed pet relocation agent. We offer health checks and rabies testing, but we don’t sign/submit export documents ourselves.
Q:

🩺 My pet has an ultrasound tomorrow — any prep?
A:
- Fast for 12 hours before the appointment
- No water 4 hours before
- Cancel/reschedule at least 24 hours ahead for full refund

SEE ALL