FREQUENTLY ASKED QUESTIONS

1. Q:

    📁 How do I transfer my pet’s records or get a second opinion?

   A:

   We can help request or transfer medical records from other clinics. For a second opinion, we’re happy to arrange a consultation.
    Fees (consultation only):

   • TKO Veterinary Centre: HKD 700
     
      
   • East Island Animal Hospital: HKD 700
     
      
   • Housecall Vet Visit: HKD 1,200
2. Q:

   🗣️ What languages do your staff speak?

   A:

   Our team speaks English, Cantonese and Mandarin, and we’re experienced in helping pet owners from all walks of life feel at ease during visits.

3. Q:

    💉 Do you offer vaccinations and annual health checks?

   A:

   Yes! We recommend yearly wellness checks for pets of all ages and tailor vaccine plans based on your pet’s lifestyle and risk factors.

4. Q:

    💰 How much does a consultation cost?

   A:

   As a general guide:

   • TKO Veterinary Centre: from HKD 420
     
      
   • East Island Animal Hospital (8am–9pm): from HKD 370
     
      
   • East Island Animal Hospital (9pm–12am): from HKD 550
     
      
   • East Island Animal Hospital (12am–8am Emergency): from HKD 1,100
     
      

   Housecall Vet: from HKD 1,050
    Final quotation will be confirmed at the time of booking.