FAQs

1. Q:

   🕐 Can I walk in?

   A:

   We accept walk-ins but prioritize confirmed appointments. Emergency cases are handled urgently.

2. Q:

   🕐 What happens if I’m late?

   A:

   After 15 minutes, we may charge a $100 admin fee or need to reschedule. Same-day appointments after a delay are not guaranteed and depend on vet availability. Preferred vets may not be available.

3. Q:

   🕐 What’s the cancellation/no-show policy?

   A:

   Please cancel at least 4 hours before the appointment. Failing to do so, or no-showing, will require a $100 deposit for next bookings.

4. Q:

   🕐 How do I confirm my appointment?

   A:

   Click the registration link we sent via WhatsApp to confirm. We only hold the slot for 15 minutes.