WELLNESS PLAN

1. Digital dental X-rays

2. High-speed ultrasonic scalers

3. Pain management protocols

1) Small breeds (Yorkies, Chihuahuas) often need earlier care

2) Cats can suffer from painful stomatitis — early treatment is key

1)  Bad breath

2) Drooling or dropping food

3) Head-tilted chewing

4) Red, swollen gums

5) Avoiding dry food

Most pets benefit from annual cleanings. Some may need more frequent care based on breed or age.

Absolutely. We do a full pre-anesthetic health check and monitor your pet with advanced equipment throughout.

Dental disease is often hidden. Pets instinctively hide pain — regular checks catch problems early.

We accept MasterCard, Visa, cash, FPS, bank transfer, and credit card payments via Stripe link.

Yes, we offer discounts for multi-pet consultations and vaccinations. Feel free to ask us for details when booking.

Yes, all our vets are trained to support you through this difficult time in the comfort of your home.

Yes, Dr Fred provides acupuncture during house calls.

Vets usually attend alone. If needed or requested, a nurse can accompany them for an additional fee.

Yes, we have Cantonese-speaking vets. Please let us know your preference when booking.

No, medication delivery is free of charge.

If available, the vet will dispense medication during the visit. If not, we’ll arrange delivery the same day or within 24–48 hours. You may also choose to collect it directly from either of our clinics.

Yes, multiple services can be included in one visit. Simply let us know in advance. The vet will assess and advise based on your pet’s condition on the day.

Our housecall vets can perform blood collection, ultrasound, blood pressure checks, and more during the visit. For tests like radiographs (X-rays), we’ll refer you to one of our partner clinics.

We’re open 24 hours a day for emergencies and regular appointments.

• Park Option 1
   
• Park Option 2

Only if you're using a licensed pet relocation agent. We offer health checks and rabies testing, but we don’t sign/submit export documents ourselves.

• Fast for 12 hours before the appointment
• No water 4 hours before
• Cancel/reschedule at least 24 hours ahead for full refund

• No food after midnight before the procedure
• No water 4 hours prior to admission
• Sign the consent form (sent via email)
• Cancel/reschedule at least 48 hours ahead to retain your deposit

• Pre-op Check-up: $370
• Prepayment Deposit: $1000 (deducted on surgery day)
• Male dog: 0–10kg $1980 / 10–20kg $2520 / 20–30kg $3040
• Female dog: 0–10kg $3160 / 10–20kg $3440 / 20–30kg $4160
• Male cat: $1340 | Female cat: $2260
• Blood test: $990 (optional, based on vet advice)
• On-heat surcharge: +~$500

Prices are estimates and confirmed at pre-op check.

A pre-op check-up is required 14 days before the surgery.

Everyday. Drop-off time: 8:30–9:00am.

Please call us back at 2915 3999 during opening hours. We may also leave you a WhatsApp message reminder.

Anytime during our business hours (09:00–19:00). We’ll notify you once it’s ready.

Items may be released without notice or incur storage charges depending on the item type.

We hold meds and food for 7 days. Please visit Mon–Sun, 09:00–19:00 to collect.

We accept walk-ins but prioritize confirmed appointments. Emergency cases are handled urgently.

After 15 minutes, we may charge a $100 admin fee or need to reschedule. Same-day appointments after a delay are not guaranteed and depend on vet availability. Preferred vets may not be available.

Please cancel at least 4 hours before the appointment. Failing to do so, or no-showing, will require a $100 deposit for next bookings.

Click the registration link we sent via WhatsApp to confirm. We only hold the slot for 15 minutes.

We’ll inform you as soon as possible and help reschedule. Same-day replacements may require a wait, and a specific vet cannot be guaranteed.

Yes! You can make enquiries between 8:00 AM and 8:00 PM. Messages sent outside these hours will be replied to during the next service window. For emergencies, please call us directly.

We do not offer export documentation or signature services. Please consult a licensed pet relocation agency.
 However, we do provide the following services:

• Rabies vaccination
• Rabies antibody titre testing

If a Typhoon Signal No. 8 or Extreme Weather Warning is issued, the TKO clinic will be closed. We’ll reschedule all affected appointments once operations resume.
For emergencies, contact Island East 24-hour Animal Hospital: 2915 3999

• Surgery cancellations/rescheduling must be made at least 48 hours in advance or the deposit will be forfeited.
• Ultrasounds must be cancelled at least 24 hours in advance to receive a refund.

Yes.
 For surgery:

• No food 12 hours before
• No water 2 hours before

For ultrasound:

• No food 6–8 hours before
• No water 2 hours before
   

Sedation may be required depending on the case (charged separately).

Dogs (based on weight):

• Male: $2520–6680
• Female: $3680–11100

Cats:

• Male: $1720
• Female: $3160

Add-ons:

• Blood test: $990
• In-heat surcharge: from $500

• Surgeries are scheduled Monday to Friday (no surgeries on weekends or public holidays)
• Admission time: 8:15 AM or 12:15 PM
• A pre-surgery consultation must be booked within 14 days before surgery
• Pre-surgery consultation fee: $420, plus a $1000 deposit (deducted from total cost on surgery day)

 Urine:

• Best to collect the first morning sample
• Minimum 5ml
• Submit within 4 hours
• Keep refrigerated (Do not freeze)

Stool:

• About the size of a thumb
• Do not mix with cat litter
• For KeyScreen test: provide samples for 3 consecutive days
• Keep refrigerated (Do not freeze)

Please call the clinic between 10:00 AM – 8:00 PM or reply via WhatsApp to request a callback.

If suppliers are temporarily out of stock, we’ll notify you of the restocking timeline. Uncollected items past the pickup period will be considered cancelled.

Between 10:00 AM and 7:00 PM, directly at the clinic.

Prescription diets and medication will be held for 7 days.
After that, a $10/day storage fee will apply, or the system will automatically cancel the order.

Yes. If we don’t receive confirmation within the given timeframe, the slot will be released for other patients in need.

• Your appointment will be held for 15 minutes.
• Late arrivals may incur a $100 admin fee or be rescheduled.
• Cancellations made less than 4 hours before the appointment, or no-shows without notice, will count toward a strike. After 3 such instances, a $100 deposit will be required to book future appointments.
   

After booking, please complete the registration via the Jotform link we provide through WhatsApp to confirm your appointment.

We can help request or transfer medical records from other clinics. For a second opinion, we’re happy to arrange a consultation.
 Fees (consultation only):

• TKO Veterinary Centre: HKD 700
  
   
• East Island Animal Hospital: HKD 700
  
   
• Housecall Vet Visit: HKD 1,200

Our team speaks English, Cantonese and Mandarin, and we’re experienced in helping pet owners from all walks of life feel at ease during visits.

Yes! We recommend yearly wellness checks for pets of all ages and tailor vaccine plans based on your pet’s lifestyle and risk factors.

As a general guide:

• TKO Veterinary Centre: from HKD 420
  
   
• East Island Animal Hospital (8am–9pm): from HKD 370
  
   
• East Island Animal Hospital (9pm–12am): from HKD 550
  
   
• East Island Animal Hospital (12am–8am Emergency): from HKD 1,100
  
   

Housecall Vet: from HKD 1,050
 Final quotation will be confirmed at the time of booking.
 

Absolutely. We’re a Cat Friendly Clinic, and follow Fear-Free techniques to reduce stress for both cats and dogs. This includes using calming aids like Feliway-infused towels, gentle handling methods, and thoughtfully designed clinic spaces—such as elevated exam surfaces for cats and quiet waiting areas.
For exotic pets, we’re currently not providing related service.

Almost everything! Our Housecall vet team can provide wellness checks, vaccinations, lab tests, blood work, and even basic diagnostics—all from the comfort of your home. For more advanced care like X-rays, hospitalization, or surgery, we’ll arrange a smooth referral to one of our fully equipped clinics or hospitals.

Yes! Our East Island Animal Hospital in Sai Wan Ho operates 24/7 and is fully equipped to handle emergencies any time, day or night. If it’s urgent, please call us immediately at 2915 3999.

You can book online through our website, call our clinics directly, or message us via WhatsApp for faster service. For emergencies, we recommend calling our hotline so we can assess your pet’s situation quickly.

TKO Veterinary Centre : 2915 7007

East Island Animal Hospital : 2915 3999

We offer a full range of veterinary services, including wellness checkups, vaccinations, diagnostics, surgery, dental care, end-of-life support and emergency services. We also provide a convenient Housecall Vet Service for Door to Door visits.

You should supervise your puppy or kitten at all times to ensure they dont eat anything they shouldnt, and to make sure they dont hurt themselves. If you are supervising them, they can be allowed to explore their new home!

An SDMA test is a blood test that screen for kidney disease. Other kidney tests only detect reduced function once 70% of kidney function has already been lost, wheras SDMA can be elevated when only 30% of kidney function is lost.

We have dog and cat blood at East Island Animal Hospital

Animals require blood transfusions if they have low red blood cells. This can occur due to bleeding, infection or immune-mediated problems. Occasionally, different types of blood transfusion using only certain parts of blood may be needed, for example if your pet has a blood clotting problem.

Yes we do. We require client to have an agent to work with us.

We do accept Cash, Visa, MasterCard on the spot.

Yes we have medication storage in our vehicle, if any specific medication is required for the consult, our driver team can support next day or same day delivery depends on the urgency.

There are not any side effects from laser therapy, but there are some conditions where we would not recommend using laser. Our vets and nurses can discuss this with you in detail during a consultation.

Yes - one pet parent can stay with the patient at all times.

The length of time depends on how many places need to be lasered. A session that is for a single location will take around 30 minutes

Laser is not painful. It can sometimes cause a pleasant warming sensation of the skin.

Our laser machine uses a different wavelength of light compared to those used for hairloss. Therefore, laser will not cause hair to fall out. However, some of the disease processes that laser can help (e.g. inflammation) can cause change in hair colour or hairloss themselves!

Laser therapy delivers special wavelengths of light that can help to accelarate wound healing, reduce scarring, have anti-inflammatory and painkiller effects, improve blood supply and improve nerve function. It can be used for wound healing, injuries, arthritis, recovery of back problems (eg IVDD), swelling and laser-acupuncture

At the pre desex check up our vets will discuss with you how we reduce airway-related risks to short nosed breeds. Steps taken might include special medications before the procedure, taking X-rays to look for pre-existing lung problems, specialist monitoring while they are recovering from the procedure, and giving extra medications to keep them calm and comfortable

As a general rule, puppies/kittens should be neutered at around 6 months old. You can give us a call to learn precisely when your pet should be desexed.

There are many benefits to desexing your pet, including reduced incidence of behaviour problems, reduced prostate problems, reduced incidence of mammary cancer and eliminating the risk of developing fatal uterus infections

The most common side effect is tiredness, and we take steps to reduce this as much as possible. There are some conditions that we would not recommend acupuncture for, which will be discussed in the consultation.

It can take up to 6 sessions to be effective, but animals often respond faster than this.

We will always work to make sure your pawfriend is comfortable and painfree, and this include when performing acupuncture. This treatment is not painful for your pet.

Response to acupuncture varies greatly between patients and their condition, but we have certainly seen good improvement in many patients after they have recieved treatment.

Acupuncture can only be performed on friendly cats or dogs. However, we can help to keep them relaxed by using anti-anxiety medications, playing calming music and giving them lots of fuss during the procedure!

Acupuncture and cartrophen injections play different, but important, roles in managing pain and arthritis. Acupuncture is good for relieving pain and reducing inflammation. Cartrophen injections help to preserve joint fluid and cartilage, while also having anti-inflammatory effects. Using both acupuncture and cartrophen will mean that your patient is as comfortable as possible.

Dental surgery is a complex and specialised procedure. At creature comforts, we do dentals to the highest standard. This includes detailed dental charting so we can properly assess the health of your pet's teeth, dental x-rays so we can look for damage to teeth under the gum line, a thorough descale and polish, nerve block injections to make sure the dental is pain-free, extractions of infected or painful teeth, stitching of the gums to ensure healing happens as fast as possible, a full general anaesthetic, detailed and careful anaesthetic monitoring throughout the procedure, and monitoring and warming of your pet as they recover. We also offer a free check up after the procedure to ensure your pet's gums have healed properly, and of course are just a phone call away if you hae any questions once your pet is recovering at home.

Non anaesthetic dental scaling can result in damaging and killing healthy teeth, accidental injury and pain to your pet, or accidental inhalation of water or fluid which can result in severe chest infections and pneumonia. Veterinary dental procedures should always be done under general anaesthesia to make sure the procedure is as safe and pain-free as possible.

Tooth brushing is the most effective way to maintain dental health, but we understand it can be difficult with some cats or dogs! Our vets and nurses can teach you how to train your pet to let you do the tooth brushing, and in the meantime you can try using oral wipes, dental chews or special diets to help kepe their teeth as healthy as possible.

Anaesthesia in animals is generally very safe, and we take lots of steps (including blood tests, careful monitoring, giving fluids) to make sure the risk to our patients is as small as possible. Doing dental surgery with no anaesthesia can result in damaging and killing healthy teeth, accidental injury and pain to your pet, or accidental inhalation of water or fluid which can result in severe chest infections. Veterinary dental procedures should always be done under general anaesthesia to make sure the procedure is as safe and pain-free as possible.

We understand that the thought of dental procedures on your pet can be scary! Our aim is always to keep your pawfriend as comfortable and healthy as possible, and we would never recommend extraction of any teeth unnecessarily. Infected or damaged teeth can be very uncomfortable (think of a time that you have had a tooth ache, infection, or needed a filling!) and it can make your pet feel a lot of pain. After extraction of these problem teeth and recovery from the procedure, your pawfriend will be much happier and completely pain free!

As a general rule, puppies/kittens should be neutered at around 6 months old. You can give us a call to learn precisely when your pet should be desexed. There are many benefits, including reduced incidence of behaviour problems, reduced prostate problems, reduced incidence of mammary cancer and eliminating the risk of developing fatal uterus infections

Your puppy/kitten can come into contact with vaccinated animals 2 weeks after their second vaccine, and with unvaccinated animals 2 weeks after their final vaccination.

You can help to train your pet to become relaxed when they are on their own. You can book an appointment with our Doctor, Dr Isabella, who has a special interest in behaviour. She can give you detailed advice on how to help your puppy/kitten sleep properly.

Puppy and kittens should be on a puppy or kitten diet until they are 6 months old. Each brand of food has different recommendations, and you should follow the instructions on the packet. If your pet is under or over weight, we might recommend you feed a little more or a little less as appropriate

You can bathe a puppy for kitten carefully, using pet friendly shampoo. You should ensure no water or soap gets in their eyes or in their mouth, and dry them with a towel straight away so that they dont get cold.

You can bring your pet in for a vaccination at any time, and we can give advice on which vaccinations they need and when they will need boosters

We recommend bringing in your puppy or kitten in for a check as soon as you get them. We will give you advice on how to take care of them, what to feed them, which preventative medications they need, training tips and can discuss desexing and tooth brushing

Multiple x-rays allow us to assess all areas of your animal, and increases the sensitivity of the test.

We have a digital x-ray machine in order to obtain the highest quality images. This means that you will not recieve a hard copy of x-ray images, but you can request that we email you a soft copy.

Yes - we can accept patients for medical boarding. Please contact us for more details.

Yes - having pet parents visit is really important in making the patients feel comfortable and relaxed. We will help you to make visitation appointments twice a day.

The cost of hospitalisation depends on how sick the patient is, which tests they need, and which medications they recieve. We will give you a full estimate at time of hospitalisation and give you an update on tests and costs on a daily basis.

Our full team of vets, nurses and customer services

We understand that your pets may feel stressed being away from home. That's why we take steps to keep them as comfortable as possible. We employ 'fear free' techniques, which are proven methods of reducing stress in animals. We keep our hospital area quiet, and in our cat area use calming music and pheromone plug ins to keep them as happy as possible.