COVID-19 and Pets

Coronavirus and Pets – Your Questions Answered.
coronavirus with pets

 

The most certain fact at the moment is that these are very uncertain times.

 

We’ve had many questions and calls from concerned pet parents, so we thought it would help to send out an email with the most up-to-date factual information, and the best steps you can take to make sure everyone in your family is safe.

 

Firstly, and most importantly, there is absolutely no evidence of transmission of COVID-19 from pet to pet, or from pet to people. Your dog or cat is not a risk. Worldwide, authorities have unanimously confirmed this.

 

There have been two widely reported cases of dogs in Hong Kong who have tested weak positive for COVID-19. The authorities have stated that neither of these dogs were actually sick and were not able to transmit the disease to other people. These dogs both eventually tested negative to the disease and were sent home. One dog, a 17-year-old Pomeranian, has unfortunately since passed away from an unrelated medical condition. The other dog, a younger German Shepherd, is apparently now completely fine.   
 
There has also been one cat in Hong Kong and one cat in Belgium who have tested positive for COVID-19. Both pets owner's had COVID-19 and are presumed to have passed the infection to their cat. Neither cat are showing no symptoms of infection or disease, and authorities have stated that they do not believe there is a risk of transmission of COVID-19 from cats to people.

 

IDEXX Laboratories, the worlds leading veterinary lab, and the US CDC, have tested over 4,000 dogs, cats and horses from COVID-19 affected areas, and all have tested 100% negative. The CDC is currently not recommending testing dogs and cats as they feel there is no risk.

 

On saying this, we do have some recommendations for pet owners, many of which are general hygiene and always sensible:

  • Wash your hands thoroughly after playing with your pets.
  • Avoid kissing your pets
  • Walks are still safe, but after finishing a walk wash your pet’s feet with shampoo or soap or wet wipes.
  • Practice social distancing - avoid crowded places and perhaps try and not let your pet lay down in these higher risk areas.
  • If you feel you have walked through a high-risk area, use a wet towel to wipe down your dog after a walk to remove any surface dirt or contaminants, and wash your hands thoroughly
  • Masks for pets are not necessary.
  • If you have a friend or family in quarantine, you should not visit them to take their dog for a walk or play with their dog.
  • If a person is diagnosed with COVID-19, the government is required to take their pets into quarantine at the HK-Macau-Shenzhen quarantine facility.

 
How we at the Creature Comforts Group can help.

We at Creature Comforts feel that our role as healthcare providers and advocates for our patients is now more important than ever.

Our veterinary team will be implementing measures to ensure the highest level of safety and care for our clients, patients and staff, while maintaining excellent quality veterinary service.

  1. We are open and seeing patients at our hospitals and making housecalls across Hong Kong, maintaining our commitment to provide pets with the highest levels of quality, care, convenience and compassion that we strive for. In times like these, pets need our support and care.
  2. Vetopia.com.hk is still delivering pet food and products daily across Hong Kong.
  3. When you call to make an appointment, our customer service staff will make an enquiry about your travel history.
  4. If you have had any travel history over the past 14 days or are in quarantine, we cannot provide an at-home consultation or in-clinic consultation. This is a legal requirement for HK quarantine procedures.
  5. However, we have developed a new alternative – a telemedicine service involving a video-conference call with you and your pet, with same-day medication delivery if necessary. We have had excellent feedback on this service, both for the convenience and the quality – never mind the true social distancing. If you’d like more information about this please let us know.
  6. All veterinarians and delivery drivers will continue to maintain the highest levels of hygiene and precautionary measures throughout this period. Masks will be worn by us during consults, and thorough equipment disinfection and hand washing before and after every consultation.
  7. If you visit our hospitals (East Island 24hr Animal Hospital, Creature Comforts TKO, Animal Emergency Centre) we ask that only person accompanies their pet. We are very happy to set up a group phone call with other family members during the visit so everybody can be involved and ask questions. We have also adjusted hospital visiting hours to enhance social distancing.
  8. If you or your family are in quarantine but your pet is seriously unwell, we can make special arrangements to help at our hospital. We will always ensure that proper care can be given to your loved ones.


We have implemented these measures to ensure your pets continue to receive the highest quality care while keeping our community safe. This is a difficult time for everyone, but we hope if we all do our part to be pro-active, safe, sensible and adaptable, we’ll win the battle.

If you have any questions about the above-mentioned measures, please feel free to email us at pets@creaturecomforts.com.hk, or call us at:

Creature Comforts Housecalls: 9773 0372
East Island 24hr Animal Hospital: 2915 3999
Creature Comforts Tseung Kwan O Clinic: 2915 6626
Animal Emergency Centre (24hrs): 2915 3999
Vetopia Online Store: www.vetopia.com.hk

Take care of yourselves, and of each other. And take this opportunity to spend some extra time each day with your pets. They’ll appreciate it…

Yours Sincerely,

Dr David Gething.

Founder, Creature Comforts Group.

And all of the Creature Comforts Housecall, East Island 24hr Animal Hospital, Tseung Kwan O Clinic and Vetopia.com.hk team.
 

 


 

 

The most certain fact at the moment is that these are very uncertain times.

 

We’ve had many questions and calls from concerned pet parents, so we thought it would help to send out an email with the most up-to-date factual information, and the best steps you can take to make sure everyone in your family is safe.

 

Firstly, and most importantly, there is absolutely no evidence of transmission of COVID-19 from pet to pet, or from pet to people. Your dog or cat is not a risk. Worldwide, authorities have unanimously confirmed this.

 

There have been two widely reported cases of dogs in Hong Kong who have tested weak positive for COVID-19. The authorities have stated that neither of these dogs were actually sick and were not able to transmit the disease to other people. These dogs both eventually tested negative to the disease and were sent home. One dog, a 17-year-old Pomeranian, has unfortunately since passed away from an unrelated medical condition. The other dog, a younger German Shepherd, is apparently now completely fine.   
 
There has also been one cat in Hong Kong and one cat in Belgium who have tested positive for COVID-19. Both pets owner's had COVID-19 and are presumed to have passed the infection to their cat. Neither cat are showing no symptoms of infection or disease, and authorities have stated that they do not believe there is a risk of transmission of COVID-19 from cats to people.

 

IDEXX Laboratories, the worlds leading veterinary lab, and the US CDC, have tested over 4,000 dogs, cats and horses from COVID-19 affected areas, and all have tested 100% negative. The CDC is currently not recommending testing dogs and cats as they feel there is no risk.

 

On saying this, we do have some recommendations for pet owners, many of which are general hygiene and always sensible:

  • Wash your hands thoroughly after playing with your pets.
  • Avoid kissing your pets
  • Walks are still safe, but after finishing a walk wash your pet’s feet with shampoo or soap or wet wipes.
  • Practice social distancing - avoid crowded places and perhaps try and not let your pet lay down in these higher risk areas.
  • If you feel you have walked through a high-risk area, use a wet towel to wipe down your dog after a walk to remove any surface dirt or contaminants, and wash your hands thoroughly
  • Masks for pets are not necessary.
  • If you have a friend or family in quarantine, you should not visit them to take their dog for a walk or play with their dog.
  • If a person is diagnosed with COVID-19, the government is required to take their pets into quarantine at the HK-Macau-Shenzhen quarantine facility.


How we at the Creature Comforts Group can help.

We at Creature Comforts feel that our role as healthcare providers and advocates for our patients is now more important than ever.

Our veterinary team will be implementing measures to ensure the highest level of safety and care for our clients, patients and staff, while maintaining excellent quality veterinary service.

  1. We are open and seeing patients at our hospitals and making housecalls across Hong Kong, maintaining our commitment to provide pets with the highest levels of quality, care, convenience and compassion that we strive for. In times like these, pets need our support and care.
  2. Vetopia.com.hk is still delivering pet food and products daily across Hong Kong.
  3. When you call to make an appointment, our customer service staff will make an enquiry about your travel history.
  4. If you have had any travel history over the past 14 days or are in quarantine, we cannot provide an at-home consultation or in-clinic consultation. This is a legal requirement for HK quarantine procedures.
  5. However, we have developed a new alternative – a telemedicine service involving a video-conference call with you and your pet, with same-day medication delivery if necessary. We have had excellent feedback on this service, both for the convenience and the quality – never mind the true social distancing. If you’d like more information about this please let us know.
  6. All veterinarians and delivery drivers will continue to maintain the highest levels of hygiene and precautionary measures throughout this period. Masks will be worn by us during consults, and thorough equipment disinfection and hand washing before and after every consultation.
  7. If you visit our hospitals (East Island 24hr Animal Hospital, Creature Comforts TKO, Animal Emergency Centre) we ask that only person accompanies their pet. We are very happy to set up a group phone call with other family members during the visit so everybody can be involved and ask questions. We have also adjusted hospital visiting hours to enhance social distancing.
  8. If you or your family are in quarantine but your pet is seriously unwell, we can make special arrangements to help at our hospital. We will always ensure that proper care can be given to your loved ones.


We have implemented these measures to ensure your pets continue to receive the highest quality care while keeping our community safe. This is a difficult time for everyone, but we hope if we all do our part to be pro-active, safe, sensible and adaptable, we’ll win the battle.

If you have any questions about the above-mentioned measures, please feel free to email us at pets@creaturecomforts.com.hk, or call us at:

Creature Comforts Housecalls: 9773 0372
East Island 24hr Animal Hospital: 2915 3999
Creature Comforts Tseung Kwan O Clinic: 2915 6626
Animal Emergency Centre (24hrs): 2915 3999
Vetopia Online Store: www.vetopia.com.hk

 


Take care of yourselves, and of each other. And take this opportunity to spend some extra time each day with your pets. They’ll appreciate it…

Yours Sincerely,

Dr David Gething.

Founder, Creature Comforts Group.

And all of the Creature Comforts Housecall, East Island 24hr Animal Hospital, Tseung Kwan O Clinic and Vetopia.com.hk team.